Last updated March 25, 2020
At Marathon Health, our first priority is the health and safety of our patients and health center staff. Our health center policies and protocols are guided by CDC, state and local health department information and monitored daily by our multidisciplinary Response Team.
We are committed to providing access to care through our health centers. The most powerful tool we have in the fight against COVID-19 is keeping people separated to decrease opportunities for transmitting this virus. Our health centers are reducing exposure from person-to-person contact for all patients with respiratory symptoms.
We are enabling our care teams with virtual video where state law allows its use and telephonic care for triaging and screening patients with flu and respiratory symptoms – sore throat, aches, elevated temperature, coughing, sneezing, and congestion.
We are also utilizing virtual video and telephonic visits for a wide variety of illnesses and minor injuries. In this way, we hope to ensure the health of people who are well, meet the needs of those who are sick, and reduce the burden on the healthcare system overall.
Marathon Health FAQ
Is Marathon Health testing for COVID-19?
No. There are limited test kits available which is why the CDC in conjunction with state and local health departments have determined criteria necessary for testing. While this may improve over the next few weeks, Marathon Health is working with each local area to determine where testing might be conducted. These sites may include other health care systems that have the necessary personal protective equipment (PPE) required to obtain these samples for COVID-19.
Is Marathon Health cancelling non-essential health center visits?
Our top priority is to limit in-person health center visits to those patients who require them. We do not want to risk exposing patients or health center staff members to COVID-19. We currently define required visits as those patients who require a hands-on exam, for example a rash or an orthopedic injury. All other appointments are available as virtual or telephonic visits. Visits that are not time-sensitive or urgent, such as preventative physicals and other exams may be rescheduled for May 1 or later.
Can I schedule a virtual visit?
Yes. Virtual medical visits are available where allowed by state law. You can easily access healthcare from your mobile phone, tablet, or computer when and where you need it.
Schedule a virtual medical visit by calling your health center. Your health center phone number can be found on the eHealth portal at http://my.marathon-health.com.
Has Marathon Health closed health centers in response to COVID-19?
Marathon Health centers remain open where it is feasible. In the event that a health center is closed due to an employer closure or in compliance with federal, state, and local policies, we offer virtual and telephonic appointments to the impacted members.
Can I be treated for COVID 19 at my health center?
No. We encourage every patient who believes they may have COVID-19 symptoms to call us before coming into our health centers. If the phone triage turns up a suspected case, we will contact the local health department for advice on next steps. If a patient does show up in our health center with possible symptoms, the health center staff and patient will be outfitted in personal protective equipment (PPE) and the patient will be immediately moved to a closed off area for evaluation. If the evaluation suggests a potential COVID-19 case, the health center staff will contact the local health department for advice on where to send the patient.
Marathon Health recommends visiting the following websites for the latest information on COVID-19:
For more information:
- If you are a Marathon Health member with questions, please call your health center.
- If you are a Marathon Health client with questions, please contact your Account Manager.