Our patients are always at the forefront of our minds. When the pandemic started earlier this year, we had to reimagine the patient experience, not only physically, but virtually too. First, we looked at how to keep patients feeling safe and comfortable at our health centers. We focused on patient engagement, communication, care accessibility, education, and outreach. While the pandemic is far from over, we have taken this opportunity to adjust our practices for the optimal patient experience – providing uninterrupted care. Catch up on some of our recent blogs that focus on exactly that:

Engagement

As mentioned above, patient engagement is our priority. When COVID-19 hit, we adjusted our strategy to meet the circumstances. What are we focusing on in the future? Find out in this blog post.

Patient Safety

We require the use of face masks to help keep everyone in our health centers safe. We see people wearing a variety of COVID-19 masks. However, not all masks are created equal. What are the different types and what are the distinctions of each? Our recent blog has the information you need to know. Also, check out our Instagram page to find some #MHmaskselfies. For more strategies and tools to help mitigate the spread of COVID-19, download our Return to Business Playbook.

Uninterrupted Care

Our goal is for the patient experience to be as safe and convenient as possible in an effort to encourage patients not to delay or defer their care. This blog takes a look inside a Marathon Health center – learn about steps we’ve put in place to keep our patients safe.

Accessibility

Patient health does not need to be put on pause – offering a virtual care option is an important factor to consider in continuity of patient care amidst the pandemic. Check out our latest blog post to find out more. Patient outreach has been a key part of our pandemic response strategy to engage patients during COVID-19.

 

Topics: virtual care, COVID-19, Patient Engagement