Sitting in a rocking chair, gazing out the window, I found myself patting my son’s back to the artificial sounds mimicking his heartbeat. Beep…beep…beep. It was robotic melodic and confirmation he was snoozing calmly in my arms. This moment nearly fit the picture I painted in my mind of our first days at home together. But, we weren’t home. This was his first home, but not ours, and the cacophony of alarms and sputters from the NICU poked at that unfortunate reality.
I’ve never felt so alone in a place so full of people. Twice daily, a team of doctors, nurses and students stood above us discussing charts, dosing, lab results, and scans. They talked about us, but not to us. This was my opportunity to understand and learn and perhaps relieve my fears that had festered for hours. My eyes stretched and strained to make contact with anyone willing to see me. My name is Emily, and this is my son. I’m here. We’re here.
What I didn’t know then that I understand now is that I was seeking an alternative approach to healthcare. Patient and family-centered care is a method centered on providing mutually beneficial healthcare relationships between the family, patient and medical providers.
“By truly partnering with patients and families – not only involving them in decisions about their care, but also gaining the benefit of their help and insights to better plan and deliver care – patients can achieve better outcomes, and hospitals can improve the care for all patients and increase staff satisfaction.” - American Hospital Association
The core concepts of patient and family-centered care are:
- Dignity and Respect
- Information Sharing
These four pillars of care represent a shift in healthcare, and one that Marathon Health has embraced and innovated, not for hospitals, but for the workplace. Understanding that the best medical outcomes start with wellness and prevention, Marathon Health strives to provide a more personalized and human healthcare experience within the comforts of worksite health centers.
We work with people. These people, your employees, may be managing care for a child in the NICU, have a chronic health condition, mental health issue or they may be working toward weight loss. But no matter what is happening in their personal lives, these employees, these people, are living complex lives. Through personalized health coaching and support, our patients make tangible steps to create health. Companies that acknowledge and support this reality are taking their first step to making real, impactful change in their workforce.
Ask yourself what our 300,000 Marathon Health members may ask themselves before beginning their health journey with us: What is personalized healthcare? Can it help me? How can health coaching work for me? What steps do I need to take to create health?
Our Marathon Health members are working toward better health through personalized coaching plans at our worksite health centers.
Meet Jonathan: “All of my combined health issues made my life extremely hard to manage. I knew I finally needed change and decided to visit Driving Wellness at Sonnax.”
Meet Serena: “Because of smoking and obesity, I couldn’t live my life the way I wanted to. I had to plan ahead for any event - will I get out of breath? My whole life was controlled by how big and out of shape I was, and whether I had the time or opportunity for my next cigarette.”
At Marathon Health, we can improve your employees’ health through a personalized healthcare experience. Access to planning tools, regular medical visits, screenings, and prevention allows employees to foster ownership of their healthcare – and ultimately – their health.
Creating health is a balance between wellness, prevention and intervention. No longer am I living at my child’s bedside in the NICU – we are happily at home - but I’m reassured and relieved that I’ve got a partner and support system in Marathon Health. Life is a long, challenging road with hills to climb and successes to celebrate. Life isn’t a sprint, after all, it’s a marathon.